Terms of Service

1. Acceptance of Terms

By accessing or using UnifiTelekom's Voice over IP (VoIP) services, website, applications, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

These Terms constitute a legally binding agreement between you and UnifiTelekom ("Company," "we," "us," or "our"). We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

2. Description of Services

UnifiTelekom provides carrier-grade VoIP telecommunications services including but not limited to:

• SIP Trunking and voice termination services
• Hosted PBX and cloud phone systems
• Direct Inward Dialing (DID) numbers
• Unified Communications as a Service (UCaaS)
• AI-powered real-time translation services
• Oracle Simphony POS integration
• API access and custom integrations

Services are subject to availability and may vary by region. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time.

3. Account Registration

To access certain Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit spam, unsolicited communications, or robocalls
• Engage in fraudulent activities or impersonation
• Distribute malware, viruses, or harmful code
• Interfere with or disrupt our Services or networks
• Attempt to gain unauthorized access to our systems
• Use Services for illegal telecommunications traffic
• Resell Services without authorization

Violation of this policy may result in immediate termination of Services without refund.

5. Payment Terms

5.1 Billing

Services are billed according to the pricing plan selected at signup. All fees are quoted in US Dollars unless otherwise specified. You authorize us to charge your designated payment method for all applicable fees.

5.2 Payment Methods

We accept major credit cards, ACH bank transfers, and wire transfers for enterprise accounts. All payment information is processed securely through PCI-DSS compliant payment processors.

5.3 Late Payments

Accounts with overdue balances may be subject to service suspension. A late fee of 1.5% per month may be applied to outstanding balances.

5.4 Refunds

Monthly subscription fees are non-refundable. Usage-based charges are non-refundable once minutes or services have been consumed. Disputes must be submitted within 30 days of the charge.

6. Service Level Agreement

UnifiTelekom commits to the following service levels for enterprise customers:

• Uptime Guarantee: 99.999% for Business and Enterprise plans
• Latency: Less than 20ms average within our network
• Support Response: Within 1 hour for critical issues (Enterprise)

Service credits may be issued for documented downtime exceeding these commitments. Full SLA details are provided in your service agreement.

7. Emergency Services (911/E911)

IMPORTANT: VoIP services have limitations for emergency calling. You acknowledge that:

• E911 service may not function during power outages or internet disruptions
• Location information must be kept current in your account settings
• E911 calls may be routed differently than traditional landline 911 calls
• There may be delays in connecting to emergency services

You agree to maintain alternative means of accessing emergency services and to inform all users of these limitations.

8. Intellectual Property

All content, trademarks, logos, and intellectual property associated with UnifiTelekom Services are owned by or licensed to us. You may not copy, modify, distribute, or create derivative works without our express written permission.

You retain ownership of content you transmit through our Services, but grant us a limited license to process and transmit such content as necessary to provide the Services.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNIFITELEKOM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claim arising from these Terms or Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless UnifiTelekom, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

11. Termination

Either party may terminate Services with 30 days written notice. We may terminate immediately for:

• Violation of these Terms or Acceptable Use Policy
• Non-payment of fees
• Fraudulent or illegal activity
• Actions that harm our network or other customers

Upon termination, your right to use Services ceases immediately. You remain responsible for any outstanding charges.

12. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules.

You waive any right to participate in class action lawsuits or class-wide arbitration against UnifiTelekom.

13. Contact Information

For questions about these Terms of Service, please contact us: